Question 1

1. What is XLingua?

Accepted Answer

XLingua is a Swiss-based online language school offering live group and private classes taught by accredited, professional teachers. Our approach combines personalized instruction, interactive learning, and premium Swiss quality. We also provide tailor-made company courses on site, helping teams improve communication and workplace performance.

Question 2

2. What makes the XLingua App unique?

Accepted Answer

Our app is fully integrated and designed for a seamless learning experience:
● Join your Zoom class with one click
● Access your personalized dashboard with free study materials
● Download invoices and certificates from your dossier
● Chat directly with your teacher anytime
Everything you need is in one place — efficient, simple, and intuitive.

Question 3

3. What makes XLingua different from other language schools?

Accepted Answer

XLingua combines:
● Highly qualified human teachers
● Advanced interactive learning tools
● Small groups with high speaking time (3–6 students)
● Swiss-quality structure and standards
● Direct teacher support before and after class
Our method builds real communication skills and strong learning momentum from the start.

Question 4

4. Which languages can I learn with XLingua?

Accepted Answer

We offer private and small group courses in:
● German
● Swiss German
● English
● French
● Italian
● Spanish

Question 5

5. What types of classes does XLingua offer?

Accepted Answer

Group Classes
● 3–6 students
● 90 minutes
● Once or twice weekly
● 10- or 20-week formats

Private VIP Classes (1:1 or 2:1)
● 60 minutes
● Flexible scheduling
● Same pricing for solo or duo
● Invite a friend or family member at no extra cost

Question 6

6. How do XLingua classes work?

Accepted Answer

Classes are held live on Zoom and include:
● Interactive digital materials
● Virtual whiteboards
● Pair work and role play
● AI-enhanced learning tools
The focus is on practical communication, active learning, and confidence building.

Question 7

7. What packages do you offer?

Accepted Answer

We offer 20-lesson group packages (90 minutes each), taught in small groups of 3–6 students.
Each CEFR level is divided into the following modules:
● A1.1, A1.2
● A2.1, A2.2
● B1.1, B1.2, B1.3, B1.4
● B2.1, B2.2, B2.3, B2.4
● C1.1, C1.2, C1.3, C1.4
● C2 (on request)

Question 8

8. How long is a package?

Accepted Answer

Choose the pace that fits your lifestyle:
● 10-Week Turbo Mode: 2× 90 minutes per week
● 20-Week Standard Mode: 1× 90 minutes per week

Question 9

9. How much does a group package cost?

Accepted Answer

● 1 package: CHF 1,199
● 2 packages: CHF 1,999
● 3 packages: CHF 2,999
● 4 packages: CHF 3,599
Installments available via Klarna.

Question 10

10. How many packages do I need to complete a level?

Accepted Answer

● A1: 2 packages
● A2: 2 packages
● B1: 4 packages
● B2: 4 packages
● C1: 4 packages

Question 11

11. How much are Private VIP sessions?

Accepted Answer

Private VIP (1:1 or 2:1):
● 10 × 60 min: CHF 999
● 20 × 60 min: CHF 1,899 (installments available)
● Single lessons: CHF 109
Second person must be a friend or family member (not a current XLingua student).
10% exam-prep voucher available after completing a group level.

Question 12

12. What types of certificates can I get?

Accepted Answer

Students receive CEFR-aligned XLingua Certificates (A1–C2) automatically in their dossier upon completing a course.
You may also prepare for official exams such as:
Fide, Goethe, Telc, Cambridge, DELE, DALF, CELI.
Private exam-prep sessions can be booked through the app.

Question 13

13. How often and when are group sessions offered?

Accepted Answer

Available group times appear directly in the app.
● 1× weekly: 20 weeks
● 2× weekly: 10 weeks
This consistency helps build strong habits and community.

Question 14

14. Do you offer in-person courses?

Accepted Answer

Yes — for companies.
We deliver online, hybrid, and on-site corporate training across Switzerland.

Question 15

15. How do company courses work?

Accepted Answer

● Fixed-fee pricing per course
● Company admin dashboard in the app
● Add or swap participants anytime
● Custom learning materials included
● Online or on-site delivery

Question 16

16. How much do company courses cost?

Accepted Answer

10-Week Courses
● CHF 1,999 (90 minutes)
● CHF 1,399 (60 minutes)
20-Week Courses
● CHF 3,599 (90 minutes)
● CHF 2,655 (60 minutes)
Payment due 30 days after invoicing.

Question 17

17. Are teachers certified?

Accepted Answer

Yes. All XLingua teachers are accredited, experienced, and trained in our communicative method. They offer direct chat support outside class times.

Question 18

18. Can I join at any level?

Accepted Answer

Yes. Complete the placement test in the app and receive tailored group recommendations.

Question 19

19. Will I be notified when my course is ending?

Accepted Answer

Yes — you will be notified two weeks before your package or course ends.
One week before the next cycle begins, your seat may be opened to new students.

Question 20

20. What technology do I need?

Accepted Answer

A smartphone or computer, stable internet, a webcam, and a microphone/headset.

Question 21

21. Are lessons available on mobile?

Accepted Answer

Yes — all classes and materials are accessible through our mobile app.

Question 22

22. How do I choose my class?

Accepted Answer

Download the app → Take the placement test → Choose from your recommended groups.

Question 23

23. How do I book private sessions?

Accepted Answer

Select a teacher → Purchase a package → Schedule your first lesson → Book future sessions through the app.
Cancel or reschedule up to 24 hours in advance.

Question 24

24. How long are classes and how big are the groups?

Accepted Answer

● Group classes: 90 minutes, 3–6 students (occasionally 7 for make-up/trial)
● Private VIP: 60 minutes, 1:1 or 2:1

Question 25

25. What if a class is canceled?

Accepted Answer

If a teacher is absent and no substitute is available, the class is added to the end of the course.
Swiss public holidays are also added to the end.

Question 26

26. What if a group doesn't start due to low enrollment?

Accepted Answer

Minimum 3 participants required.
If not reached:
● Course postponed by 2 weeks
● If still low: a 60-minute 2-person format is offered
Support will contact you with the best options.

Question 27

27. Payment Options

Accepted Answer

We process payments securely via Stripe.
Accepted methods:
● Credit & Debit Cards
● TWINT
● Klarna — with installment payment option
Bank transfer available upon request.

Question 28

28. What if I need to cancel or reschedule?

Accepted Answer

● Private VIP: Cancel/reschedule free up to 24 hours before class
● Group lessons: Make-up classes available during the same course period

Question 29

29. What if I'm unsatisfied with a class or teacher?

Accepted Answer

Contact support — we will assist you and can arrange a teacher change if needed.

Question 30

30. Can I give feedback?

Accepted Answer

Yes — after your 3rd session you will receive an automatic feedback request.

Question 31

31. Do you have a Referral Program?

Accepted Answer

Yes — refer a friend and receive a 10% voucher for your next group course.
Non-transferable and cannot be combined.

Question 32

32. Is there a free trial?

Accepted Answer

Yes — use code FREETRIAL to join a trial class at your level.

Question 33

33. Refund Policy

Accepted Answer

1. No refunds
2. Free transfer to a friend or relative
3. Emergency voucher for significant illness or unforeseen events
4. Voucher validity: 12 months
5. 24-hour cancellation applies to private sessions

Question 34

1. Can I learn German for Switzerland online?

Accepted Answer

Yes. All XLINGUA courses take place live online and are specifically tailored to life and work in Switzerland.

Question 35

2. How long does it take to reach level B1?

Accepted Answer

This depends on your prior knowledge, your learning goals, and your learning intensity. We are happy to advise you personally and create an individual learning plan. As a rule, it takes about 80 weeks in a group with two lessons per week of 90 minutes each to progress from A1 to B1.

Question 36

3. Is XLINGUA suitable for absolute beginners?

Accepted Answer

Yes. We offer German courses for all levels from A1 to C2. You can start with us even without any prior knowledge.

Question 37

4. What is the difference between Standard German and Swiss German?

Accepted Answer

Standard German is the official written language and is used in schools, workplaces, and authorities. Swiss German is the everyday spoken language. At XLINGUA, you can learn both.

Question 38

5. Can XLINGUA prepare me for the FIDE exam?

Accepted Answer

Yes. Our courses specifically prepare you for the FIDE language exam and particularly strengthen your spoken communication skills.

Question 39

6. Can XLINGUA support me with Swiss naturalization?

Accepted Answer

Yes. We help you reach the required German level for naturalization and prepare you for the language requirements.

Question 40

7. Will I receive a certificate after the course?

Accepted Answer

Yes. After successfully completing your course, you will receive a certificate of participation.

Question 41

8. Can my employer pay for my language course?

Accepted Answer

Yes. Many companies cover the costs of language courses fully or partially. We are happy to provide an appropriate invoice.

Question 42

9. Can I pay for the course in installments?

Accepted Answer

Yes. We offer various payment options, including installment payments through our payment providers.

Question 43

10. Why should I choose XLINGUA instead of Duolingo, Babbel, or a traditional language school?

Accepted Answer

At XLINGUA, you actively speak from the very beginning in small live groups with qualified teachers. This allows you to gain confidence in real-life situations much faster than with purely app-based learning.

Question 44

11. Does XLINGUA also offer corporate courses?

Accepted Answer

Yes. We offer customized language courses for companies, teams, and international employees – online or on-site.

Question 45

12. Can the courses be tailored to my profession or industry?

Accepted Answer

Yes. Depending on your needs, we integrate job-specific situations and specialized vocabulary into the lessons.

Question 46

13. How many participants are in a group?

Accepted Answer

Our groups consist of a maximum of six participants. This ensures that each person gets plenty of individual speaking time.

Question 47

14. What makes the XLINGUA Speaking-First method special?

Accepted Answer

Our Speaking-First method focuses on active speaking from the very first lesson. This helps you overcome inhibitions more quickly and develop real communication confidence.

Question 48

15. How do I know which course level is right for me?

Accepted Answer

With our free placement test and a personal consultation, we quickly find the right course for your current level and your goals. You can book a consultation or take the placement test directly via our website.

XLINGUA – FREQUENTLY ASKED QUESTIONS

Additional FAQ